Insurance claim adjusters, claim specialist, claim representatives or independent claims analyst are basically same (they're just came with different title). They all do the same job. If you file a claim, they will contact you, gather the information about the accident, investigate and so on. Keep in mind that insurance claim adjusters work for the insurance company not the insured. They will try to settle the claim as soon and inexpensively as possible. Therefore, what would you say to claim adjusters will be so important to the success of your claim.

I already talk about what kind of information you need to submit to claim adjusters, in this case auto claim adjusters, you can read in here. It is important to understand that you need to be very careful about anything you say to the claim adjusters. Do not exaggerating your injuries or acting tough as you might not want to appear like a cry baby. This can affect your settlement value of your claim as your insurance company think that your injuries are not that bad while your injuries were indeed serious or you exaggerating your injuries while in fact you only have minor injuries. In this case, you can politely tell the claim adjusters that you want to speak with an attorney before you say anything. This also apply when the adjusters ask if they can record your conversation. The claim adjusters will use the conversation record to examine your testimony, they can suggest you are exaggerating or giving misleading information regarding your accident. 

Another helpful tip is please be careful when signing settlement agreement and claim release. In case you were injured, speak to an attorney before talking to the other driver's insurer to avoid saying or signing the wrong thing. Seeking advice from an attorney may prevent you from personal injury claim losses or not getting paid what you deserve. There are plenty attorneys who offer free consultations and only charge fee if they are successful in handling your case. Receiving advice from a reputable attorney could be invaluable in case you got a serious accident with serious injury or even death.